Can it take reservations directly into our system?
Yes — reservations taken by phone go directly into your existing reservation system, so your host stand sees one unified list.
Will it answer basic guest questions?
Yes — hours, parking, basic menu questions, and similar common requests can be answered automatically, with anything else taking a message.
Can it manage the waitlist during a rush?
Yes — text-based waitlist and table-ready notifications are a common addition that noticeably reduces chaos at a busy host stand.
Does it work alongside our existing online reservation platform?
Yes — this is specifically meant to handle the phone-call side that online booking platforms don't cover.
What about large party or event inquiries?
We build those to escalate to a manager, since they usually need a judgment call that goes beyond standard reservation booking.
Can it handle multiple locations?
Yes — if you operate more than one location, we scope the system to route calls and reservations to the correct location's system.
Will guests know they're talking to an automated system?
We design the experience to be straightforward and efficient rather than trying to disguise it — most guests care more about getting a reservation confirmed quickly than who or what answered.
Can it take to-go or catering orders over the phone?
Where it makes sense for your menu complexity, yes — straightforward orders can be taken directly; more complex or custom catering requests route to a human to finalize.
Can it handle a private event or full buyout inquiry differently from a normal reservation?
Yes — those inquiries usually need a human conversation about minimums, menus, and availability rather than a standard booking flow, so we route them straight to whoever handles events instead of trying to force them through the reservation system.
Can it manage special requests like dietary restrictions or seating preferences?
Yes — we build the reservation flow to capture and pass along the details that actually matter to your service, so a note about an allergy or a preferred table reaches the host stand attached to the reservation itself, not as a separate thing someone has to remember to relay.
Can it handle a reservation deposit or cancellation policy for larger parties?
Yes — if your restaurant requires a deposit or has a cancellation window for larger bookings, we build that policy into the automated flow so it's enforced consistently rather than depending on whoever answers the phone that day.