What we've learned shipping AI agents and AI property agents in production.
The shift isn't better answers — it's software that finishes a task without anyone watching it happen.
Aug 14Not every step in an agent needs to think longer. Knowing which ones do is the actual skill.
Aug 18A weekend demo and a system running unattended on real customers are two different engineering problems.
Aug 24Voice stopped being a novelty add-on and became a real front door for a business the moment latency and interruption handling caught up.
Sep 3Splitting one agent into several specialists isn't over-engineering — past a certain complexity, it's what makes the system actually reliable.
Oct 6The first project decides whether your team trusts AI or quietly resents it. Here's how to pick one that earns that trust.
Oct 7A general-purpose model knows a lot about the world and nothing about your company. Retrieval is how you close that gap.