Can it check real order and shipping status?
Yes — that's usually the single highest-volume request, and it's grounded in your actual order data rather than a generic response.
Can it process returns automatically?
Within your defined policy, yes — anything outside policy or genuinely ambiguous escalates to a human with full order context attached, not just a ticket number.
Does it work with our specific ecommerce platform?
We integrate with most common platforms, or build a direct connection for a custom storefront.
Will it answer product questions accurately?
We ground answers in your real catalog data, so sizing, materials, and availability questions are answered from what's actually true at that moment, not a generic guess or stale cached description.
Does this scale during big promotions or sales?
Yes — since it's not per-seat pricing, a volume spike during a sale doesn't require scrambling to staff up.
Can it handle multiple sales channels?
If you sell across more than one channel — your own storefront, a marketplace, social commerce — we scope integration to whichever platforms actually generate support volume for you, rather than assuming everyone sells exactly the same way across every channel.
What happens with an angry or disputed order?
We build clear escalation rules so disputes and anything emotionally charged go to a human quickly, rather than trying to force a resolution through automation that will likely frustrate the customer further.
Can it handle pre-sale questions, not just post-purchase support?
Yes — sizing, compatibility, and availability questions before checkout are common additions, and answering them accurately from real catalog data can reduce cart abandonment, not just support load.
Do we need developer resources on our end to maintain it?
No — once launched, it's a working system we support, not a tool your team needs engineering time to keep running.
How does this handle subscription or recurring-order businesses specifically?
Subscription ecommerce has its own common questions — skip a shipment, change a delivery date, pause a plan — that a generic support bot usually doesn't resolve directly. We build those as real self-service actions grounded in your actual subscription system, not just informational answers, so customers can actually complete the action themselves instead of being told how to do it manually or waiting on a reply.